Acceptance of the Terms
Access, navigation and use of the website of MEDIFORMULA, S.A. DE C.V. ("True Medical"), available in the URL https: / / truemedical.com.mx (hereinafter the "Site"), involves the full and unreserved acceptance of these Terms and Conditions, as well as of the documents incorporated here by reference. If the User does not accept these Terms and Conditions, he must refrain from using the Site and the services offered by True Medical.
Object of the Site
The Site is operated by True Medical, who acts as an intermediary and product dealer, providing the User with access to information, catalogue, online purchase process and services related to the acquisition of various health, welfare and consumption products (hereinafter "Products").
General conditions of use
- The Site and its services are aimed at the elderly and with the legal capacity to hire, in accordance with Mexican law.
- The User undertakes to provide accurate, accurate and up-to-date information on all forms of the Site.
- The use of the Site for the conduct of illegal, misleading, fraudulent or contrary activities is prohibited.
- True Medical reserves the right to block, suspend or cancel accounts and user access that do not comply with these Terms.
Purchase Process
- Each Product shown on the Site includes description, price, specifications and estimated delivery time. All sales are understood to be subject to availability of inventory and internal confirmation of True Medical.
- The prices are expressed in Mexican pesos and include taxes unless expressly indicated otherwise.
- The images of the Products are illustrative and may differ from the final product delivered.
Payments
- The User may make the payment of the Products by means enabled on the Site (credit / debit card, bank transfer or other indicated).
- True Medical does not store or collect bank data from its Users, simply integrating certified safe paywalkways.
- The processing and validation of payments is subject to approval by the relevant financial institutions.
Delivery
The products purchased will be delivered in the address provided by the User, in accordance with the specified shipping times and policies at the time of purchase.
True Medical will not be liable for delays attributable to third parties, couriers or causes of force majeure.
The User shall verify the integrity of the package and report any anomaly within 24 hours of receipt.
Guarantees
New products on the market enjoy the guarantee offered by the manufacturer according to the terms and conditions applicable to each. True Medical respects and manages security claims in good faith.
Reconditioned or imported products could have limited guarantees, which will be clearly noted in their descriptive sheets.
Cancellations, Returns and Reimbursements
The User will be able to cancel the purchase prior to its shipment and release, communicating directly with the customer service area.
No return of delivered products shall be allowed, except for a manufacturing defect or error attributable to True Medical, in which case the User shall have 5 calendar days from the delivery to report the incident.
The returned product must be unused, in its original packaging and with all its accessories, manuals and labels.
They do not apply returns or refunds on medicines, food supplements, personal care products already open, perishable products or software, digital licenses or downloads once activated or delivered.
If the refund is made, it shall be made by the same means of payment within not more than 15 working days after validation of the case.
Limitation of liability
True Medical does not give any guarantee regarding the results, effectiveness or suitability of the Products for a particular purpose, it is the responsibility of the User to consult with his specialist prior to the acquisition and consumption.
In no case is True Medical liable for indirect, consequential, loss of profit, loss of data, failure to deliver resulting from causes beyond its control or misuse of the Products by the User.
The total liability of True Medical shall not exceed the amount actually paid by the User in the contested transaction.
Intellectual Property
All intellectual property rights to the contents, images, brands, logos and databases of the Site are owned by True Medical or its legitimate holders, and their unauthorised reproduction, use or exploitation is strictly prohibited.
The misuse of information and materials shall be punishable under applicable Mexican law.
Protection of Personal Data
True Medical will treat the personal data of its Users as stated in the Privacy Notice published on the Site itself, committing itself to maintaining strict confidentiality and legal, technical and administrative protection measures appropriate to the Mexican legal framework.
Amendments
True Medical can modify these Terms and Conditions at any time, notifying changes through the Site itself. The continued use of the Site involves acceptance of the modifications.
Applicable legislation and jurisdiction
These Terms are governed by the law applicable in the United Mexican States.
For the interpretation, enforcement and enforcement of the present, the parties are submitted to the competent courts of Mexico City, expressly renouncing any other jurisdiction on the grounds of present or future domicile.
Contact details
For any question, clarification, comment or request related to the Site or services offered by True Medical, the User may communicate through the following means:
- Contact email: insumos@truemedical.com.mx
- Domicile: Avenida Insurgentes Sur No. 730, Piso 1, Oficina 234, Colonia Del Valle Centro, Alcaldía Benito Juárez, C.P. 03100, Mexico City.
- Attention phone: +52 1 55 5161 9903
