Identity and Domicile of the Responsible
MEDIFULA, S.A. de C.V. (hereinafter "True Medical"), home to Avenida Insurgentes Sur No. 730, Piso 1, Oficina 234, Colonia Del Valle Centro, Alcaldía Benito Juárez, C.P. 03100, Mexico City, is responsible for the processing, protection and protection of personal data provided by its customers and users through its website and digital platforms.
Personal data we collected
We collect personal data directly, indirectly and by sources permitted by law, according to the following:
- Full name.
- Contact information (email, telephone number, address).
- Tax and billing data (RFC, tax address).
- Official identification in force and home proof.
- Technical navigation information (IP address, device type, browser, visited sections, cookies).
All such additional information prohibited by law shall not be requested by True Medical; in the event of receiving sensitive data, they shall be protected with the highest standard of safety in accordance with applicable legislation.
Data Processing Purposes
The personal data shall be used for the following primary purposes:
- Identify, locate and contact the user for sending products and attention to queries or requests.
- Process and manage payments, issue invoices and tax vouchers.
- To comply with legal, fiscal, health, health and fraud prevention requirements.
- Address claims, returns, guarantee processes and related legal requests.
- Improve the experience of purchase and navigation.
- Conduct internal research and statistical studies to optimize business and quality processes.
Secondary purposes:
- Send promotions, news, satisfaction surveys and communications for marketing and advertising purposes. The user may request the exclusion of these purposes at any time, without affecting the provision of the main services.
Data Transfer and Transfer
True Medical may transfer your personal data without requiring express consent, provided that the transfer:
- It is necessary to meet obligations to the data holder.
- Derive from legal mandates, requests from competent authorities or for the defence of rights in legal proceedings.
- It involves technology service providers, payment walkways, audits and messaging, which are contractually required to ensure data confidentiality and protection.
- It occurs to control, subsidiary or affiliated societies under uniform data protection processes and policies.
Any transfer shall be made in accordance with the circumstances of article 37 of the Federal Law on the Protection of Personal Data in Possession of the Individuals.
Data security and confidentiality
True Medical implements administrative, technical, electronic and physical security measures necessary to protect personal data from damage, loss, alteration, destruction, use, access or unauthorized treatment. The site uses secure connection (SSL), encryption protocols and restricted access to information.
No information transmission over the Internet is fully secure, although True Medical is committed to acting under the highest standards of the industry.
ARCO Rights Exercise
The holders have the right to access, correct, cancel or oppose (ARCO Rights) the processing of their personal data, as follows:
- To submit a written request to True Medical's privacy contact email, indicating full name, clear description of the right you want to exercise and accompanying a copy of the official identification.
- True Medical will respond within a period of not more than 20 working days, and in case of origin, will give effect to the right within a maximum of 15 working days after the reply.
- In order to revoke the consent given or limit the use and disclosure of the data, the holder may follow the same procedure described above.
Limitation on the use and dissemination of data
The user may limit the use or disclosure of his or her data for advertising, marketing or commercial prospecting purposes, on an express request sent to the True Medical e-mail address indicated in this notice. You can also register with the "Exclusion List" to stop receiving promotional communications.
Use of Cookies, Web Beacons and Similar Technologies
The Site uses cookies, web beacons and similar technologies to provide a better user experience, analyse trends, manage the site, track web movements and collect demographic information on the basis of users. The user can disable cookies from your browser, although some site functions may be limited.
Changes to the Privacy Notice
True Medical reserves the right to make modifications or updates to this Privacy Policy at any time, resulting from legislative changes, internal policies or new requirements for the provision or offer of our services or products. The updates will be available on this same website.
Data Protection Authority
If you consider that your right to protection of personal data has been violated, you can go to the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) to file your complaints or complaints.
Contact
For any query related to the processing of personal data, submission of ARCO rights requests or questions about this Privacy Policy, please contact the next True Medical privacy email insumos@truemedical.com.mx and / or through the physical address indicated at the beginning of this document.
